Terms and Conditions

 

Thank you very much for choosing to book at URSA MAJOR SUITES. We hope you enjoy your stay. The following terms and conditions apply to your reservation. Prices are in euros per room and overnight, including taxes and Tinian breakfast.
Wireless internet access is free.
Rooms are available from 14:00 pm.
In case you would like to check in after 21:00 pm, you must inform the reception desk in advance.
Departure time from the rooms is at 12:00 pm. To extend your stay, stay in the same place can not be guaranteed.
If you wish to check out our hotel after 12:00, your scheduled departure date, and until 18:00, you will be charged 50% of the room rate per night, subject to availability. If your departure is after 18:00 you will be charged 100% of the room rate.

Smoking as well as pets are not allowed in the hotel.

 

Reservation Policy

A deposit of 50% of the total cost is required to complete and secure the reservation.

In the first stage of the process you will be sent a temporary confirmation, which will contain all the details of your reservation. Then, after paying the deposit, you will receive a final booking confirmation email.
The reservation will not be considered confirmed as the deposit has not been paid until you receive a final confirmation e-mail from the hotel.
In case of no-show the deposit is non-refundable, while rooms booked by advance payment remain available until the next day check-out time, which follows the scheduled arrival date.

For the months of July, August & September the reservation without payment of the deposit is guaranteed up to 3 hours after the expression of interest.

From July 15 until August 30, the minimum reservation of four nights is valid.

 

Payments policy

Advance payments can be made either by bank transfer or by Visa or Master Card, within 2 days of booking for all months except July, August and September. Room payment is due upon departure.
Please carefully check the provisional confirmation email regarding the due date.
Final confirmation of the reservation is provided after payment of the deposit.
If payment is not made as scheduled, the reservation will be automatically canceled without notice.

 

Cancellation, modification and non-arrival policy

A request for cancellation or change of confirmed booking is accepted only in writing by fax or e-mail. Changes to the dates are subject to hotel availability, and cancellation rules apply as follows:
The deposit and any additional payments are refunded in full if the cancellation is made 21 days before the scheduled arrival.
In case of cancellation of three or more rooms (group bookings), the deposit is refunded in full if the cancellation is made at least 30 days before arrival, depending on the season and the number of rooms.
The deposit is non-refundable if the cancellation is made less than 21 days (at least within 30 days for group bookings) before the scheduled arrival or in case of no-show.
Late arrival is charged with 100% of the cost of the night.
In case of early departure there is an additional charge equal to 50% of the total cost of non-realized, but agreed, overnight stays. Finally, every effort will be made to redistribute the rooms and return, according to the redistribution, part or all of the amount paid in order to reduce the loss of customers from overdue cancellations.

 

Children and extra bed policy

Children 7 years and older are considered adults. One child up to 6 years old is free of charge when staying with parents and sharing existing bedding.
A baby cot is available at no extra charge and upon request.

 

Damages 

Customers are responsible for any damage or injury that occurred at the site and is due to the customer or any other person for whom they are responsible (broken glass, sanitary ware, damage to furniture, linen).
The hotel is relieved of any liability in cases of damage or loss of items carried by guests, or the persons for whom they are responsible, as well as in cases where the damage, destruction or loss is due to force majeure, such as earthquake, fire. etc or special conditions.

By making a reservation, you declare full knowledge of the reservation policy, payment methods and cancellation of the hotel
The reservation policy of the company is regulated by article 8 of Law 1652/1986 (Government Gazette 167 / A) on hotelier-customer relations.

 

Collaborating Bank: Piraeus Bank

IBAN: GR36 0171 1110 0061 1114 4027 718

Account No. 017 11116111144027718

Beneficiary Company URSA MAJOR SUITES IKE/PC